Customers service and policy

All transactions made via this website are between you, as a customer, and Geilsk
Horsensvej 12, Salten,
8653 Them
Phone: 23 46 30 92
CVR no: 30 23 13 92

Bank: Spar Nord account no. 9101 456896 8625

Geilsk is personally owned by Bente Geil

ORDER CONFIRMATION
All orders are automatically confirmed per e-mail.
You will receive a message as soon as possible via e-mail or phone if there should be problems with delivery (back order or out-of-stock items).
Please use the order number from the order confirmation for inquiries regarding the order.
If you buy a knitting pattern for download, the link to the pattern will be included with the order confirmation.

If you do not receive an order confirmation, there can be 2 explanations for this.

1. You have entered the wrong email address, contact me.
2. The order has not gone through. Practice, try again or contact me.
Once I've shipped your order, I'll send you an email so you can start enjoying yourself. You must contact us if it does not arrive as expected.

PAYMENT
Credit card
I accept the cards shown in the graphic below.
Geilsk uses a payment gateway from QuickPay. All card data is sent encrypted.
If I am unable to deliver the entire order, I may reduce your payment to the new order total. However, I cannot increase the amount if you wish to add one or more items.
Paypal
You can pay with Paypal if you have an account. It is easy to set up and costs nothing.
If I am unable to deliver the entire order, I may reduce your payment to the new order total. However, I cannot increase the amount if you wish to add one or more items.
Mobilepay
Works just like card payment, you just have to confirm the payment on your phone.

DELIVERY
I ship orders Monday, Wednesday, Thursday and Friday.

 

Complaints and warranty
A 2-year warranty is provided in accordance with the Danish Sales Act on all products.
Geilsk will exchange or repair defective goods as far as possible, but I reserve the right to settle a complaint by paying the purchase price of the goods.
The cost of return shipments of this type is borne, by agreement, by Geilsk.

I reserve the right for out-of-stock items, price changes and printing errors.

Return
You have a 14-day right of return/cancellation.
The goods must be unused and returned in original and intact packaging, and possibly protective packaging must not be broken.
There must be no bothersome smell from e.g. livestock or smoke.

Please contact us before returning the goods to make an agreement.
If you want the money back, it will be by putting the money back on your card.
If you have purchased an item with free shipping, the return amount minus shipping will be put back on your card.

Please be aware that I do not take goods back if they are on offer/sale goods or specially made goods.